77a7 Privacy Policy — Your Information Is Our Responsibility

1. General Overview

77a7 is an online gaming platform that provides entertainment services for players in Bangladesh. We believe that protecting every user's personal information is a fundamental right. This privacy policy ("Policy") describes how 77a7 collects your personal information, how that information is used, who it may be shared with, and what your rights are.

When you open an account on the 77a7 platform, play games, place bets, or use any of our services, you are considered to have consented to the processing of your information in accordance with the terms set out in this policy. This policy may be updated from time to time, and we will notify you of any changes in a timely manner.

2. What Information We Collect

The following types of information may be collected in the normal course of operating the 77a7 platform:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification — for those aged 21 or above only)
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID card or passport number (if required for identity verification)
• Residential address

2.2 Financial Information

• bKash, Nagad, Rocket, Upay account numbers or partial bank account details
• Deposit and withdrawal history
• Transaction amounts and dates

Note: We never store full bank card numbers or PIN numbers. Payment information is kept secure using payment gateway tokenization technology.

2.3 Technical Information

• IP address and Device ID
• Browser type, operating system, and language settings
• Login time and location (geolocation)
• Cookies and session data

2.4 Gaming and Activity Information

• Game play history, bet amounts, and results
• Bonus and promotion usage information
• Customer support communication records

3. Purpose of Data Use

77a7 uses collected information only for the following purposes:

3.1 Account Management and Security

This information is used to create your account, verify identity and confirm age, maintain account security, and prevent unauthorized access. If any suspicious activity is detected on your account, we will notify you immediately.

3.2 Service Delivery and Improvement

Information is analyzed to personalize your gaming experience, present relevant promotions and offers, and support technical improvements to the platform. 77a7 always works to ensure a better and safer experience for users.

3.3 Financial Transaction Processing

Information is used to correctly process your deposit and withdrawal requests, detect fraud, and ensure financial security. Every transaction is verified in accordance with service guidelines such as a ৳500 minimum deposit and ৳800 minimum withdrawal.

3.4 Legal Compliance

Information is retained to comply with applicable laws and regulations, enforce responsible gaming policies, and maintain records necessary in the event of any legal claim.

3.5 Customer Service

Relevant account information is used to enable our 24/7 live chat and email support team to resolve your issues quickly.

4. Sharing Information with Third Parties

77a7 never sells your personal information or gives it to third parties for marketing purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket, Upay, and banking partners), game suppliers, and technology infrastructure providers may receive minimal and relevant information as needed to deliver their own services. All such partners operate under strict confidentiality agreements.

4.2 Legal Authorities

Information may be provided in compliance with applicable law in response to valid legal orders, court directions, or requests from government authorities. In such cases, we will provide only the information that is necessary.

4.3 Fraud Prevention

Limited information may be shared with industry-standard security organizations to prevent money laundering, fraud, or other illegal activities.

5. Cookies and Tracking Technologies

The 77a7 website uses cookies and similar tracking technologies. These technologies help improve platform functionality and personalize your experience.

5.1 Essential Cookies

These cookies are essential for the basic operation of the platform. They are used to maintain login sessions, handle security authentication, and save preferred language settings. Without these cookies, the platform will not function properly.

5.2 Functionality Cookies

These cookies are used to remember your preferences and settings, so you do not have to set them up again each time you log in.

5.3 Analytics Cookies

Anonymous statistics are collected to understand how users are using the platform. This information is used to improve the platform and does not reveal any individual's identity.

You can manage cookies through your browser settings. However, please note that disabling certain cookies may cause some features of the platform to not work properly.

6. Data Security Measures

77a7 follows the highest industry standards to protect your information. Our security framework includes the following measures:

• SSL Encryption: All data transmitted on the platform is protected by 256-bit SSL/TLS encryption.
• Data Encryption: Stored sensitive information, particularly passwords and financial data, is kept using strong encryption technology.
• Two-Factor Authentication: Two-factor authentication is available to prevent unauthorized access to your account.
• Regular Security Audits: Regular audits and penetration testing are conducted by third-party security specialists.
• Access Controls: Only authorized staff can access user information, and only on a need-to-know basis.
• Firewall and Intrusion Prevention: Advanced firewalls and intrusion detection systems are active at all times.

However, no method of data transmission over the internet or electronic storage is 100% secure. While we make every effort to protect your information, we cannot guarantee absolute security.

7. Data Retention Period

77a7 retains your information only for as long as necessary. Generally:

• Information for active accounts is retained while the account remains active and for a specified period after account closure to meet applicable legal obligations.
• Transaction records are kept for the period required by financial law.
• Customer service conversations are retained for a limited period for security and quality control purposes.
• Information for inactive accounts is deleted or anonymized after a defined period.

Contact our support team to find out the specific retention periods for your data.

8. Your Rights and Controls

Every user of the 77a7 platform has the following rights regarding their personal information:

8.1 Right to Access

You can find out at any time what information we hold about you. Contact our support team to receive a copy of this information.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you can request that it be corrected. Information can be updated through account settings or via the support team.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal obligations or existing agreements.

8.4 Right to Object to Processing

You have the right to object to marketing communications or profiling. This can be done by using the "Unsubscribe" option in any marketing email or by contacting the support team.

8.5 Right to Lodge a Complaint

If you have any concerns or complaints regarding the protection of your information, please contact our support team first. If the issue is not resolved, you retain the right to lodge a complaint with the relevant authority.

To exercise these rights, email us at [email protected] or contact us via 24/7 live chat.

9. Protection of Minors' Information

The 77a7 platform is strictly not for persons under the age of 21. We do not knowingly collect or store personal information from anyone under the age of 21. Age is verified at the time of registration, and if an account holder is found to be under 21, that account will be closed immediately and the associated information will be deleted.

If you suspect that a minor has registered on the 77a7 platform, please contact us.

10. Policy Updates and Changes

77a7 may update this privacy policy from time to time. Revisions to the policy may be needed due to service improvements, adoption of new technologies, or changes in law.

For significant changes, we will:

• Post a clear notice on the website.
• Send a notification to the registered email address.
• May request renewed consent for major changes.

Continued use of the platform after changes are made will be considered acceptance of the updated policy. You are advised to visit this page regularly to stay informed about the latest version of the policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact our dedicated support team. We provide assistance in Bengali and English, 24/7.

For privacy-related requests, please include your account number and registered email address so we can verify your identity and assist you promptly.